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How best8hours Handles Your Personal Information

This Privacy Policy explains exactly what personal data best8hours collects when you open an account, make deposits through PayPal, Venmo, or Play+, and use our lobby — and how we keep that data secure.

Account data protectionPayPal, Venmo, Play+ payment privacyCookie controls availableData deletion requests acceptedUS-based account support
best8hours How best8hours Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Data security at best8hours is built around encryption, access controls, and a clear retention schedule. We do not sell personal data to third parties, and we do not share your payment details — whether those involve PayPal, Venmo, or Play+ — with any entity outside the scope of fulfilling your transaction. Cookies can be managed directly from your browser or through the consent banner on first visit.

Encryption in Transit and at Rest

All data transferred between your device and our servers is encrypted via SSL. Stored account records, including identity documents, are encrypted at rest and access-restricted to verified internal roles.

Cookie Controls You Can Adjust

We use functional, analytics, and preference cookies. You can accept, reject, or customize non-essential cookies via the consent banner or your browser's privacy settings at any time.

Retention and Deletion Schedule

Active account data is retained while your account is open. After closure, records are kept only as long as state law requires. Submit a deletion request through Settings or email support to start the process.

No Third-Party Advertising Profiles

We do not share your browsing behavior or game history with advertising networks. Analytics data is aggregated and used internally only to improve the lobby experience for your account.

REACH OUR TEAM

Contact Us About Your Privacy

Questions about how your data is handled, requests to access your records, or concerns about a specific transaction — including payments processed through PayPal, Venmo, or Play+ — can all be directed to our support team. We respond to privacy-related requests as a priority and will confirm receipt within one business day. Players in Charlotte can reach the same support channels as everyone else; there is no regional queue.

Email Privacy Request Send a written data request or correction notice to our privacy address. We confirm receipt within one business day and aim to resolve within 30 days.
Live Chat — Account Help Open the chat widget from your account dashboard to ask about stored data, cookie settings, or payment record queries tied to your PayPal or Venmo history.
In-Account Privacy Settings Log into your account, navigate to Settings, then Privacy to review marketing preferences, manage cookie consent, and download a copy of your stored profile data.

Common Questions About Your Privacy at best8hours

The answers below cover the questions we hear most often about data rights, payment records, and account security. If something isn't addressed here, reach out via live chat or email.

We collect your name, email, date of birth, and identity documents for age and eligibility checks. Payment method details like PayPal or Venmo are logged as transaction references only — not stored as full credentials.

Yes. Log into your account, go to Settings, then Privacy, and submit a data access request. We'll compile your profile, transaction history, and stored documents and send them to your registered email within 30 days.

We don't. PayPal, Venmo, and Play+ transaction references are used only to maintain your account wallet history. No payment data is passed to advertisers, data brokers, or unaffiliated third parties.

Head to Settings in your account and select Communication Preferences. You can turn off promotional emails, SMS, and push notifications independently without affecting transaction confirmations or security alerts.

We retain records for the period required under applicable state law after account closure. Once that window passes and no legal hold applies, we delete or anonymize your personal data on a scheduled basis.

We use functional cookies to keep you logged in, analytics cookies to understand lobby navigation, and preference cookies to remember your settings. Adjust or withdraw consent anytime via the cookie banner or your browser settings.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.